Frequently Asked Questions

Everything you need to know about your Trinity Hobby order.

How long will it take to receive my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy for hobby items?

We offer a 30-day return policy for most unopened and unused items in their original packaging. Please note that certain clearance items or electronic components may be final sale.

Do you offer international shipping?

Currently, Trinity Hobby ships to customers within the United States and Canada. We are looking to expand our shipping zones to more international destinations in the near future.

How can I track my shipment?

Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

What should I do if my item arrives damaged?

Please inspect your package upon arrival. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage so we can arrange a replacement or refund.